After you have picked out your package and submit your package request on step three, here is what we do.
We will take your request and put the appropriate accommodations along with your attractions, determining the best times for each of the activities. At that point we will contact you to go over the package details, and confirm your desire to book the package.
Upon booking, a $100 deposit is due within 30 days and can be paid by check, money order, or Mastercard or Visa. Final payment is due at least 14 days prior to arrival or the package will be canceled. Deposit will be forfeited completely unless you notify our office of your desire to cancel at least 14 days prior to arrival.
After booking, if you must cancel, we apply the following policies. All cancellations will be charged a transaction fee of $25.00. Cancellations of Cabin or Condo packages inside 14 days prior to arrival, will forfeit 1 nights accommodations fee, plus $25.00 transaction fee. Hotel packages canceled inside 72 hours of arrival will forfeit one nights stay, plus $25.00 transaction fee.
If for any reason you fail to show up and do not notify Tennessee Receptive Services Inc. by noon on your date of arrival, you will forfeit your package completely.
Once your package is booked, you will receive a confirmation with the details of the package you requested. By noon on your date of arrival, we will deliver the ticket inclusions to your lodging establishment office to await your arrival. Remember, the earlier you book your package, the better your seats will be.
After booking, we will gladly make one change to your reservations for free. ( For example add more people, change or add or subtract attractions). After one free change there will be a $10.00 per change transaction fee. We work on very tight profit margins necessitating the charge for office staff time and effort.
We want you to have the best vacation ever, so book with us, and let us Show you the Smokies!
If you have further questions, don’t hesitate to call us at 1-800-533-3993.